Nortel Speech Technology Products

• Nortel's AudioGram Delivery Service (ADS):
  When a busy or no answer condition is encountered, an intercept message offers ADS, which provides a service to the calling party by taking a message automatically. ADS records the caller's message and attempts delivery repeatedly if needed until the message is delivered. ADS is comprised of four independent services: 0+, 1+ and Local, Intentional, and Millenium AudioGram. ADS services utilize Nortel's Flexible Voice Recognition (FVR) voice-processing capabilities. ADS features include:
  • Cost-saving common service platform (NAV)
  • Builds upon existing network investment in toll infrastructure capabilities of AABS (Automated Alternate Billing Service)
  • Leverages the capabilities of existing TOPS (Traffic Operator Position System) attendants.
  More information: is available on the Nortel Multimedia Network Applications WWW page for AudioGram Delivery Service.
• Nortel's Voice-Activated Auto Attendant (VAAA):
  Replaces touch tone menu with easy-to-use voice interface. Geared to businesses and corporations to provide more effective management of incoming customer calls. Residing on the Network Applications Vehicle (NAV) platform, VAAA uses Flexible Vocabulary Recognition (speaker-independent) technology to recognize spoken words, and directs calls accordingly. Other features include:
  • Cost-saving common service platform (NAV)
  • Serves DTMF and rotary dial callers.
  • Handles incoming calls for all corporate users (Centrex, PBX, or key systems)
  More information: is available on the Nortel Multimedia Network Applications WWW page for Voice-Activated Auto Attendant.
• Nortel's Voice-Activated Dialing (VAD):
  Phoneme-based speech dialing capabilities provided through speaker-trained and speaker-independent technologies. Residing on the Network Applications Vehicle (NAV) platform, VAD enables subscribers to dial using speech, as well as to create and customize personal telephone directories. Other features include:
  • Cost-saving common service platform (NAV)
  • Speech playback and Text-to-speech synthesis
  • Dual Language capability (optional)
  • Speech Recording
  • Canadian French speechware (optional, prompts and FVR)
  • Spanish speechware (optional, prompts and FVR)
  • 75-name VAD directory size
  • Word-spotting
  • DTMF tone detection
  • Directory sharing
  • Scalable service deployment
  • Talk-through
  More information: is available on the Nortel Multimedia Network Applications WWW page for Voice-Activated Dialing.
• Nortel's Voice-Activated Premier Dialing (VAPD):
  Enables businesses to take advantage of the public network directories to stimulate customer calls. Residing on the Network Applications Vehicle (NAV) platform, VAPD uses Flexible Vocabulary Recognition (speaker-independent) technology to recognize business names, and routes calls to the appropriate business entity. VAPD promotes cost savings by utilizing a common service platform, the Network Applications Vehicle (NAV). It services DTMF callers as well as rotary dialers, and handles incoming calls for all corporate users: Centrex, PBX, and key systems. More information: is available on the Nortel Multimedia Network Applications WWW page for Voice-Activated Premier Dialing.
• Platform: This speech-based service operates on the Network Applications Vehicle (NAV) platform. NAV is a multi-application, digital signal processing platform supporting both speech- and display-based applications. The NAV platform provides the speech recognition capabilities and application logic used by NAV features an open, modular hardware architecture and flexible software design. Other features include:
  • Scalable hardware - from 24 to over 2000 ports per NAV node; 1 to 24 independent application shelves per node
  • Powerful speech processing - speaker-independent and speaker-trained speech processing support
  • Reliability - N+1, N+M, and 2N redundancy
  • Central Management - access via graphical user interface to remote connections
• See Also: Nortel Feature Planning Guide, reference number 50004.11; NAV Applications and Planning Guide, reference number 50118.16.
  Nortel's Multimedia web pages: http://www.nortel.com/entprods/multimedia/
• Contact: NORTEL
  Multimedia Communications Systems Division
  Multimedia Network Applications
  1000 Park Forty Plaza
  Durham, NC 27713 USA
  Ph: 1-800-4NORTEL
  WWW: http://www.nortel.com/entprods/multimedia/

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